REFUND & RETURN POLICY
REFUND & RETURN POLICY
Last Updated: September 27, 2026
At RoadSenseX, we want customers to have a clear process if there is a problem with an order.
Return Requests
To request a return, contact us at:
Please provide:
-
Your full name
-
Order number
-
Product concerned
-
Reason for the return
-
Photos or videos where applicable
Please do not return a product before receiving return instructions from our customer-support team.
Return Conditions
Unless different rights are required under applicable consumer law, returned products should generally:
-
Be in substantially the same condition in which they were received
-
Include accessories supplied with the product
-
Include original packaging where reasonably possible
-
Show no signs of misuse or intentional damage
Damaged or Defective Products
If your product arrives damaged, defective, or materially different from what you ordered, contact:
Please include your order number and clear photos or videos showing the problem.
Depending on the circumstances and applicable law, we may offer:
-
Replacement
-
Refund
-
Repair
-
Another appropriate remedy
Incorrect Items
If you receive the wrong product, contact our support team as soon as possible.
We will review the issue and provide appropriate instructions.
Non-Returnable Products
Where legally permitted, certain products may not be eligible for return, including:
-
Customized products
-
Personalized products
-
Products damaged through misuse
-
Incomplete returns
-
Certain opened hygiene-sensitive products
-
Digital products
-
Gift cards
Mandatory consumer rights remain unaffected.
Return Shipping
Return-shipping responsibility depends on the reason for the return.
If a return results from a confirmed defect, damage, or fulfillment error attributable to RoadSenseX, we will provide appropriate return instructions.
For discretionary returns, return-shipping costs may be the customer's responsibility where legally permitted.
Do not send products directly to our corporate address unless our customer-support team explicitly instructs you to do so.
Refunds
Approved refunds are normally issued to the original payment method.
After a refund is processed, your bank or payment provider may require additional time before funds appear in your account.
Order Cancellation
Contact us as soon as possible if you wish to cancel an order.
We cannot guarantee cancellation after an order has entered fulfillment or been shipped.
Consumer Rights
Customers located in jurisdictions that provide statutory withdrawal, warranty, conformity, cancellation, or refund rights retain those rights.
Nothing in this policy is intended to waive consumer protections that cannot legally be waived.
Contact
RoadSenseX / CREALITE LLC
Email: contact@roadsensex.com
Phone: +1 207-855-9549
SHIPPING POLICY
Last Updated: September 27, 2026
Thank you for shopping with RoadSenseX.
We currently provide two shipping options.
Standard Shipping
Price: $8.99
Estimated delivery time:
5–8 business days
Express Delivery
Price: $14.99
Estimated delivery time:
3–5 business days
Shipping times are calculated in business days and generally exclude weekends and public holidays.
Order Processing
Orders are processed after successful payment authorization.
Order-processing times may vary depending on:
-
Product availability
-
Order volume
-
Payment verification
-
Fraud-prevention reviews
-
Weekends
-
Public holidays
-
Fulfillment circumstances
Delivery estimates begin after the order has been processed and shipped unless otherwise stated.
Tracking Information
Where available, customers will receive tracking information after their order ships.
Tracking systems may require additional time after shipment before showing updates.
Delivery Estimates
Shipping times are estimates and are not guaranteed delivery dates.
Delivery may occasionally be affected by:
-
Carrier delays
-
Customs processing
-
Weather
-
Public holidays
-
Incorrect addresses
-
Local delivery disruptions
-
Events outside our reasonable control
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your address, contact:
as soon as possible.
Once an order has entered fulfillment or has shipped, we may not be able to modify the delivery address.
International Orders
International orders may be subject to:
-
Customs procedures
-
Import duties
-
VAT
-
Taxes
-
Brokerage charges
-
Other local charges
Where these charges are not collected at checkout, customers may be responsible for them where permitted under applicable law.
Multiple Packages
Orders containing multiple products may occasionally be shipped separately.
You may therefore receive more than one package or tracking number.
Lost Packages
If your tracking information shows an unusual delay or you believe your package has been lost, contact:
We will review the shipment with the applicable carrier or fulfillment provider.
Delivered but Not Received
If tracking shows your package as delivered but you cannot locate it:
-
Confirm that your shipping address was correct.
-
Check around the delivery location.
-
Ask household members or neighbors.
-
Check with building reception or mailroom staff if applicable.
-
Contact the shipping carrier.
-
Contact RoadSenseX if the issue remains unresolved.
Failed Delivery
If delivery fails because of an incorrect address, refusal, repeated unsuccessful delivery attempts, or failure to collect a package, additional shipping costs may apply where legally permitted.
Contact
RoadSenseX / CREALITE LLC
Email: contact@roadsensex.com
Phone: +1 207-855-9549
COOKIE POLICY
Last Updated: September 27, 2026
RoadSenseX uses cookies and similar technologies to operate and improve our website.
What Are Cookies?
Cookies are small data files stored on your device when you visit a website.
They allow websites to remember information about your session, preferences, or interactions.
Essential Cookies
Essential cookies may be used for:
-
Shopping-cart functionality
-
Checkout
-
Security
-
Account access
-
Fraud prevention
-
Website functionality
Analytics Cookies
Analytics technologies help us understand:
-
Number of visitors
-
Pages viewed
-
Traffic sources
-
Website performance
-
Customer interaction with our website
Advertising Cookies
Where legally permitted, advertising cookies and similar technologies may be used to:
-
Measure advertising performance
-
Understand conversions
-
Improve advertising campaigns
-
Provide more relevant advertising
Preference Cookies
Preference cookies may remember settings such as:
-
Language
-
Region
-
Website preferences
Managing Cookies
You may be able to manage cookies using:
-
Your browser settings
-
Cookie-consent tools available on our website
Disabling certain cookies may affect the functionality of RoadSenseX.
Contact
For questions about cookies or privacy:
CONTACT US
Need help with your RoadSenseX order or product?
Our customer-support team is available to assist you.
Customer Support
Email: contact@roadsensex.com
Phone: +1 207-855-9549
Company Information
CREALITE LLC
RoadSenseX
S Governors Ave
Dover, DE 19904
United States
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
LEGAL NOTICE
Website Operator
The RoadSenseX website is operated by:
CREALITE LLC
Trading under the brand:
RoadSenseX
Business Address
S Governors Ave
Dover, DE 19904
United States
Contact Information
Email: contact@roadsensex.com
Phone: +1 207-855-9549
Website: roadsensex.com
RoadSenseX is an e-commerce brand operated by CREALITE LLC.
For customer-service requests, legal correspondence, privacy requests, or order-related questions, please contact us using the information above.
DISCLAIMER
Last Updated: September 27, 2026
Information provided through RoadSenseX is intended for general product and informational purposes.
Customers are responsible for confirming that products are appropriate for their intended use.
Products should always be used according to:
-
Product instructions
-
Manufacturer recommendations
-
Safety information
-
Applicable laws and regulations
RoadSenseX does not guarantee specific outcomes or results unless a particular guarantee is expressly stated in writing.
Product performance may vary depending on factors including:
-
Installation
-
Compatibility
-
Vehicle or equipment
-
Environment
-
Maintenance
-
Conditions of use
RoadSenseX product information should not replace professional advice where professional expertise is required.
Nothing in this Disclaimer excludes or restricts mandatory consumer rights or liability that cannot legally be excluded.
For product questions, contact:
INTELLECTUAL PROPERTY POLICY
The RoadSenseX brand, original website content, logos, graphics, written materials, website design elements, and other original materials may be protected by copyright, trademark, and other intellectual-property laws.
Unless otherwise indicated, applicable rights belong to CREALITE LLC or are used with appropriate authorization.
You may not reproduce, redistribute, modify, sell, or commercially exploit protected RoadSenseX material without permission.
Third-party product names, trademarks, logos, and brands remain the property of their respective owners.
If you believe material appearing on roadsensex.com infringes intellectual-property rights, contact:
Please include sufficient information for us to identify and investigate the material concerned.
ACCESSIBILITY STATEMENT
RoadSenseX is committed to providing a website that is reasonably accessible to as many customers as possible.
We aim to continually improve:
-
Website navigation
-
Readability
-
Product information
-
Mobile accessibility
-
Compatibility with assistive technologies
If you have difficulty accessing part of our website or completing an order because of an accessibility issue, please contact us.
Email: contact@roadsensex.com
Phone: +1 207-855-9549
Please describe the accessibility problem you experienced, and we will make reasonable efforts to assist you.